Reporting Bugs

Use the web app's floating Report a Bug button, or open the form with Ctrl+Shift+B on Windows and Cmd+Shift+B on Mac. The form opens beside the page you are reporting.

What the report includes

The form automatically includes only the current page path, browser name, and viewport size. It does not capture a screenshot, session history, console messages, failed network requests, or URL query details.

Describe what went wrong; that field is required. You can also describe what you were trying to do, what you expected, choose a severity and category, and attach a screenshot. Screenshot attachment is optional and manual. The form accepts JPEG, PNG, or WebP images up to 2 MB. Check the image for customer information before attaching it.

Reports and attached screenshots are private. Only all-location managers with Manage team can open the Bug reports review page and view screenshots. The review page lets authorized managers update a report's status and add internal notes. Available statuses are New, Acknowledged, In Progress, Resolved, and Won't Fix.

Submit while online; the web form does not queue offline reports.

Review bug reports

Open Bug reports from the link in the reporting form. Review the report description, the reporter's page path, severity, category, and any attached screenshot. Use Technical Details for the browser and viewport values. Change the status or add internal notes, then select Save Changes. You can also select Mark Resolved.

Because report descriptions and screenshots can contain private customer information, share them only with people authorized to handle the issue.