Mobile App Troubleshooting

The CE Pro mobile app works alongside the web app. Your data syncs between both. This guide covers the most common mobile issues and how to fix them.

App Not Syncing

If changes you made on the web are not appearing in the mobile app, or vice versa:

1. Check your internet connection. The app needs Wi-Fi or cellular data to sync. Open a browser on your phone and load any website to confirm you are connected.

1. Pull down to refresh. On the main screen, pull down to force a manual sync.

1. Check for offline changes. If you made changes while offline, they sync automatically when you reconnect. Look for a sync indicator at the top of the screen.

1. Close and reopen the app. If sync is stuck, force-close the app and reopen it. This resets the sync connection.

Cannot Log In

If you cannot log in to the mobile app:

1. Use the same credentials as the web app. Your mobile login uses the same email and password as the web version. There is no separate mobile account.

1. Reset your password. Tap Forgot password? on the login screen. Enter your email address and follow the reset link.

1. Check your account status. If your account has been deactivated by an administrator, you cannot log in. Ask your admin to check your status in Settings --> Team on the web app.

Push Notifications Not Working

If you are not receiving push notifications:

Check phone settings

Go to your phone's Settings --> CE Pro --> Notifications and make sure notifications are enabled.

Check app settings

In the CE Pro app, go to Settings --> Notifications and verify all notification types are turned on.

Android battery optimization

On Android, battery optimization can block background notifications. Go to Settings --> Battery --> CE Pro and set it to "Unrestricted" or "Don't optimize."

Re-register for notifications

Force-close the app and reopen it. This re-registers your device for push notifications.

Photos Not Uploading

If photos you take or attach are not uploading:

1. Check your internet connection. Photos require an active connection to upload.

1. Check app permissions. Go to your phone's Settings --> CE Pro --> Permissions and make sure Camera and Photo Library access are granted.

1. Wait for slow connections. Large photos take longer on slow cellular connections. Look for an upload progress indicator before navigating away.

1. Reduce photo quality. If uploads consistently fail, check the app settings for a photo quality option. Lower quality means smaller file sizes and faster uploads.

Offline Mode

CE Pro works offline for core features. Here is what you can do without an internet connection:

• View your schedule.
• Update job status.
• Take notes on jobs.
• View previously loaded client information.

How offline sync works

Changes made offline are stored locally on your device. When you reconnect to the internet, the app syncs your changes automatically.

Sync conflicts

If someone edited the same record on the web while you were offline, a sync conflict occurs. The most recent change wins. Check the record after syncing to make sure your changes were applied.

Check sync status

Go to Settings --> Offline in the app to see:

• Sync status — Whether the app is currently synced or has pending changes.
• Queue size — The number of changes waiting to upload.

App Crashing or Freezing

If the app crashes or becomes unresponsive:

1. Update to the latest version. Open the App Store (iOS) or Google Play (Android) and check for updates. Running an outdated version is the most common cause of crashes.

1. Clear the app cache. Go to your phone's Settings --> CE Pro --> Storage --> Clear Cache. This removes temporary data without deleting your account.

1. Restart your phone. A full restart clears memory and can resolve intermittent issues.

1. Reinstall the app. If the issue persists, uninstall and reinstall CE Pro from your app store. Your data is stored on the server, not on your phone. Nothing is lost when you reinstall.

Getting Help

If none of these steps resolve your issue:

• Note your phone model and operating system version.
• Note the app version (found in Settings --> About in the app).
• Describe the issue and when it started.
• Contact support with these details.