Gamification Settings

Web release: V2 gamification settings and award-gating behavior are available in production. XP tracking remains off by default.

Open Settings > Gamification to configure the organization-wide XP setting, leaderboard visibility, sales and crew title sets, working days, and leaderboard timezone. Enable XP tracking is off by default. New XP awards begin only after it is enabled; existing scores remain visible. This setting does not backfill XP for earlier activity.

After XP is enabled, each verified office-recorded manual payment awards 10 XP once. Separate real partial payments count separately; retries do not add duplicate XP. Verified job-completion XP applies only when the completion time is valid and on or after XP was enabled. Older offline jobs and jobs with a missing, invalid, or future completion time do not earn retroactive XP. These awards do not change payment status or payroll. A payment without verified staff attribution does not earn employee XP; provider-payment collection is not included in this release.

The settings page also explains that reward redemption and weekly digest delivery are unavailable until their approval and delivery workflows are connected. Do not treat XP as a redeemable balance or expect a weekly digest.

Canvassing XP has a separate Enable canvassing XP awards setting under Canvassing > Settings > XP & goals. It is off by default, and both it and the organization-wide XP setting must be enabled. The section also lets teammates with Manage canvassing edit XP rules and representative goals. Defaults include 1 XP per unique door, 4 per conversation, 10 per qualified lead, 20 per appointment, 15 per estimate, 50 per attributed sale, 25 per Suds Club sale, 30 per completed job, and 1 per $100 completed revenue. Goal defaults are 50 daily doors, 15 daily conversations, 10 weekly qualified leads, 5 weekly appointments, 8 monthly sales, and $10,000 monthly revenue. The Shift started rule defaults to 2 but remains read-only without a verified shift record. Changes are prospective: existing awards keep their original value and earlier activity is not replayed. See Manage Canvassing Campaigns for the controls and defaults.

If another manager saves newer canvassing XP settings first, the stale save is rejected and the latest values are loaded for review before another save.

The web settings update does not change the native mobile interface.