Crew Pay

Crew Pay now uses versioned policies instead of hardcoded percentages. That means you can change pool percentages, daily caps, overtime rules, solo rates, and pay periods without rewriting old payroll history.

Open:

• Settings > Crew Pay to schedule a new policy version
• Team > Crew Pay to review modeled payouts and edit crew split defaults
• Jobs > Job Detail to override compensation for one job
• Schedule > Day Route View to mark a truck day as hourly-only

What Is Editable

Each crew pay policy version stores:

• Standard pool percentage
• Elite pool percentage
• Callback threshold percentage
• Daily revenue cap
• Solo rate
• Leader max share
• Pay period cadence
• Pay period start day
• Overtime threshold hours
• Overtime multiplier
• Default minimum wage
• State minimum wage overrides
• Callback source label
• Commission exclusion keywords

When you save a new version, CE Pro applies it prospectively from the effective date forward.

How Payouts Work

Crew payouts are now built in layers:

1. CE Pro finds the policy version that matches the job's service date, unless the job has a saved policy override.
2. CE Pro calculates commissionable revenue by removing:

• Sales tax
• Equipment and rental line items
• Lift and access-equipment line items
• Subcontractor scope
• Subcontractor payouts

1. CE Pro applies the crew's split template and any job-level participant overrides.
2. If the truck day or job is marked hourly-only, hourly pay is used instead of the commission pool.
3. Daily revenue caps are applied at the crew/day level before the commission pool is split, and linked callback-origin jobs do not consume cap room for the rest of that crew-day.
4. Commission participants earn a minimum-wage base plus a top-up only when their earned commission falls short of that floor.
5. Hourly-only participants earn hourly pay with overtime based on the active policy, and overtime thresholds only count hourly-only hours.

Unused split shares are not redistributed. If a split slot is assigned to an hourly-only or salary-like participant, that portion stays with the company.

Crew Defaults

Each crew can now store a default split template. This is the normal starting point for that crew's jobs.

Use the Team > Crew Pay page to:

• Set or change the crew leader
• Adjust split percentages
• Save a different mix for a specific crew

Example:

• Crew Lead: 57%
• Technician: 43%

You can change those percentages any time. CE Pro validates that:

• The total split equals 100%
• The leader share does not exceed the policy's leader max share

Team Member Defaults

Team records still store default compensation behavior for each person:

• Commission eligible by default
• Hourly default with that person's hourly rate

These are defaults only. Actual payout can still change because of:

• Crew split templates
• Job-level compensation overrides
• Route-day hourly-only settings

This is useful for weekend crews, overnight crews, and salary-like field support people who should always stay hourly in CE Pro.

Job-Level Overrides

Open any job and use the Crew compensation section to:

• Pick the policy version used on that job
• Mark the job as hourly-only
• Mark the job as callback / rework
• Link a callback to the original job
• Override the participant list
• Override each participant's pay mode
• Override hourly rates
• Override split percentages for that job only

Use this when:

• A weekend crew should stay hourly
• A manager works the route but should not receive commission
• A helper should keep their commission share while the lead stays hourly
• One job needs a different split than the crew default

Route-Day Hourly Override

In Schedule > Day Route View, each truck day can be marked Hourly only.

This is the fastest way to handle:

• Overnight crews
• Weekend crews
• Training days
• Salary support days
• Non-standard work that should not use commission

When a route day is hourly-only, commission previews are hidden for that truck/day and job overrides can still refine the participant mix if needed.

Callbacks And Elite Rate

Callback and rework jobs are explicit payroll flags now. They are not inferred from notes.

When a job is marked as callback / rework:

• It can use the configured callback source label, such as touch up
• It counts toward callback rate tracking
• It can be linked to an original job
• The original job's commission pool can be forfeited when linked

Elite rate eligibility is calculated per crew using the policy's configured threshold and measurement period.

Crew Pay Dashboard

The Crew Pay dashboard now shows:

• Active policy version
• Commissionable revenue after exclusions and caps
• Total crew pay
• Retained split share
• Base wage totals
• Commission top-up totals
• Hourly totals
• Crew tip totals with cash, check, and card method visibility
• Recent jobs with the applied policy version

This gives payroll and ops a cleaner read on what changed and why.

Crew Tips

Customer tips are tracked separately from crew pay. They do not change the commission pool or the hourly / commission payout math.

CE Pro now supports tips in three places:

• The hosted invoice payment page
• Mobile payment collection when the crew collects payment in the field
• Manual cash or check payment logging in the payment collection flow

Tip suggestions are always calculated from the taxable amount using:

• 10%
• 15%
• 20%
• Custom amount
• No tip

When a tip is collected:

• Card tips are added during checkout before Stripe payment submission
• Cash and check tips can be recorded alongside the collected payment
• The Crew Pay dashboard shows total tips for the selected period
• Tip totals are broken out by payment method so payroll and ops can see where the money came from
• Individual crew member rows show allocated tip visibility alongside base, top-up, and hourly pay

• Start with a policy version that mirrors your current agreement, then schedule future versions as you learn from production.
• Use crew split templates for the normal case and job overrides only for exceptions.
• Mark overnight and weekend routes hourly-only at the route-day level first.
• Keep state minimum wage overrides current if crews cross state lines.
• Review retained share totals regularly so managers understand when hourly-only participants occupied commission slots.
• If your org is still finishing a crew-pay schema rollout, CE Pro falls back to default crew behavior until the newest split-template and compensation columns are available.