AI Draft Tone

The AI Hub stores one organization-wide Default tone. AI Draft in the shared inbox uses that preset as prompt guidance when it creates a suggested reply.

The available tones are Professional, Warm, Casual, Blunt, and Chaotic.

Choose a default tone

1. Open Admin > AI.
2. Under AI settings, choose a Default tone.
3. Save the settings.
4. Open a conversation in the shared inbox and generate an AI Draft. Review and edit the suggestion before sending it.

What this setting does not include

The tone is a preset. V2 does not currently provide a separate Brand Voice profile or store custom business descriptions, representation guidelines, approved or avoided phrases, email sign-offs, or training examples. The Default tone applies to shared-inbox AI Drafts; it does not configure customer follow-up emails, website chat, or the AI Voice Agent.

See the AI Features Overview and Your Messaging Inbox for related features.