Phone Calls, Voicemail, and Call Review

V2 does not provide a conversational AI Voice Agent. Available phone features include inbound routing, voicemail, and post-call review.

Inbound call routing and voicemail

Configure company calls in Settings > Company calls, recording, and voicemail. Depending on the saved phone settings, an incoming call can be marked unavailable, forwarded to the configured number, or sent to voicemail. When voicemail is enabled, callers hear the saved greeting and can leave a message.

Use the Twilio setup guide for the current inbound webhook URL, provider requirements, recording controls, and voicemail configuration. The URL is organization-specific; use the one shown in Settings.

Review a completed call

Open Phone to review call activity and voicemail. Eligible recorded calls can also receive a transcript and post-call review, including a summary and scorecard. These are completed-call tools; they do not answer or speak with a caller.

Conversational AI availability

V2 does not offer live AI qualification or pricing conversations, AI warm transfers, or callback and outbound calls initiated by a conversational agent. The Admin > AI > Voice Agent setup described in older instructions is not present. For current phone settings and activity, use the Twilio setup guide and Company Calls and Voicemail.