Rehash Analytics

Open Analytics > Rehash to review the residential win-back department as its own reporting surface. This page is separate from the main queue and focuses on the recovery outcomes, template performance, and follow-up pressure instead of the next touch.

If the analytics page opens with a setup warning instead of chart data, the workspace is still missing part of the latest Rehash database rollout. CE Pro now fails soft with that message instead of leaving the analytics tab on a server error.

What The Report Shows

The top cards summarize:

• active Rehash quotes
• recovery rate
• recovered revenue MTD
• recovered revenue YTD
• average recovery days

These numbers are based on the saved Rehash state and recovered-close attribution stored on the estimate.

Stage Load

The Active stage load panel shows how much quote value is still sitting in each active Rehash stage, along with how many of those quotes are due right now.

Use this panel to answer two questions quickly:

• Where is the active Rehash value concentrated?
• Which stage is starting to backlog?

Disposition Mix

The Disposition mix panel rolls up how quotes are entering Rehash. This is the fastest way to spot whether the office is mostly losing on price, timing, low interest, or missing the decision-maker during the appointment.

If one objection category starts to dominate, fix that issue in the field script before the queue grows larger.

Recovered By Closer

The Recovered by closer panel attributes won Rehash quotes back to the person who actually closed them. It shows:

• recovered quote count
• recovered revenue
• recovered commission dollars

This is the cleanest manager view for seeing who is actually converting win-back work.

Template Performance

The Template performance panel shows how the automated Rehash templates are actually landing:

• sends per template
• reply rate per template
• conversion rate per template
• recovered revenue tied to those converted sends

If A/B testing is enabled, Variant A and Variant B are broken out separately so managers can compare which copy gets more replies and closes.

Queue Pressure

The Queue pressure panel groups active Rehash quotes by overdue age:

• current or upcoming
• 1-3 days overdue
• 4-7 days overdue
• 8+ days overdue

Use this panel to see whether the queue is staying healthy or whether a backlog is starting to build behind the manual-touch stage.

Split Bands

The Commission split bands panel groups recovered wins by the saved Rehash timing band:

• Day 0-6
• Day 7-14
• Day 15-89
• Day 90+

This helps owners see whether recovered work is mostly closing immediately after the first follow-up or only after long-tail manager effort.

Recent Recovered Closes

The final table shows the latest recovered wins with:

• quote / customer
• timing band
• original rep share
• closer share
• recovered revenue
• recovered commission

Use it during payroll review or sales-manager check-ins when you need the exact saved split instead of a rough estimate.